Terms and Conditions

§ 1 Scope

1.1 Applicability of These Terms

These General Terms and Conditions (“Terms”) apply to all agreements, services, and business relationships entered into between the customer (“Customer”) and Boxley Mail Ltd (“Boxley”), a company registered in Wales, United Kingdom, regarding the services offered on www.boxleymail.co.uk.

By using our website, registering for an account, or purchasing a Boxley service, the Customer confirms acceptance of these Terms and our Privacy Policy.

The Customer is responsible for ensuring that anyone accessing our website via their internet connection or account is aware of and complies with these Terms.

1.2 Granting of Authority & Mail Handling

Some Boxley services may require authorisations related to the handling, receiving, or forwarding of mail on the Customer’s behalf.
This may also involve limited consent to Boxley opening, scanning, processing, or forwarding postal correspondence, strictly in accordance with UK postal regulations and applicable privacy laws.

Where services are purchased by Consumers, statutory rights—including cancellation rights—apply. Business Customers are not entitled to voluntary cancellation rights unless expressly agreed.

1.3 Scope of Services Provided

Boxley provides virtual address services including but not limited to:

Allocation of a UK postal address
Receipt and handling of postal items
Mail scanning, forwarding and digitisation
Optional registered business address services

Service availability may vary depending on location and service level selected.

1.4 Exclusion of Third-Party Terms

All services are provided exclusively under these Terms.
Any differing terms of the Customer are expressly rejected unless Boxley has agreed to them in writing.

These Terms also apply to future agreements between the Customer and Boxley, even if not explicitly reiterated, including free or trial services offered by Boxley.

1.5 Reference to Statutory Rights

References to legal rights under UK legislation are included for clarification only.
Those statutory rights apply irrespective of whether they are repeated here, except where these Terms legally modify or supplement such rights.

1.6 Access to These Terms

The current version of these Terms is available at:

www.boxleymail.co.uk/terms-and-conditions

Customers may print or download a copy for their records.

§ 2 Definitions

2.1 “Customer”

A “Customer” is any individual or business using Boxley’s services.

A Consumer is a natural person using the service for purposes that are not mainly related to their trade, business, or profession.
A Business Customer (or “Entrepreneur”) is any individual, company, partnership, or organisation using Boxley’s services for commercial or professional purposes.

2.2 “Virtual Address” / “Mailbox”

A “Mailbox” refers to the UK postal address provided by Boxley for receiving the Customer’s mail.
A Mailbox includes:

The assigned Boxley address
The Customer’s registered name(s) for receiving post
The digital mailbox area where scans and notifications are delivered

2.3 “Scan / Mail Scanning”

A “Scan” means the digital conversion of a physical letter or document received at the Customer’s Boxley mailbox.
This includes:

Opening the item (where authorised)
Digitally imaging the contents
Delivering the digital file to the Customer’s online dashboard

The resulting file is referred to as a “Scan Result.”

2.4 “Boxley Dashboard”

The “Boxley Dashboard” is the secure online portal or app that allows Customers to:

View scanned mail
Manage forwarding or collection requests
Update account details
View billing information
Manage address permissions

2.5 “Service Term”

The “Service Term” is the active subscription period during which the Customer is entitled to use their Boxley virtual address and related services.
The Service Term automatically renews unless cancelled in accordance with these Terms.

2.6 “Boxley Partner”

A “Boxley Partner” is an individual or business address provider contracted by Boxley to receive mail on behalf of Customers.
Partners are not Customer representatives and do not have access to Customer data or accounts.

2.7 “Service”

“Service” refers to all products and features provided by Boxley, including but not limited to:

Virtual postal addresses
Receipt and handling of mail
Mail scanning
Mail forwarding
Parcel handling (where applicable)
Registered business address services
Notifications and digital mailbox access

2.8 “Mail Handling Consent”

“Mail Handling Consent” refers to the Customer’s authorisation allowing Boxley to:

Receive mail on their behalf
Collect mail from partner locations
Open and scan mail (where permission is given)
Forward or dispose of mail upon instruction

This consent is required under UK postal regulations.

2.9 “Identity Verification”

“Identity Verification” refers to the checks required under UK anti-money laundering (AML) and Know Your Customer (KYC) regulations, including proof of identity and proof of address.

2.10 “Forwarding Address”

The “Forwarding Address” is the delivery address provided by the Customer for the purpose of mail forwarding, parcel redelivery, or returns.

2.11 “Customer Instructions”

“Customer Instructions” refers to any request submitted through the Boxley Dashboard or via approved communication methods, including:

Scan requests
Forwarding requests
Shredding/disposal requests
Address updates

Boxley will act based on these instructions.

3 Use of the Boxley Website & Dashboard

3.1 Account Setup and Security

During registration, the Customer must provide accurate and complete information.
After registration, Boxley will send a confirmation email granting access to the dashboard.

The Customer must:

Keep login details secure
Prevent access by unauthorised persons
Notify Boxley immediately if they suspect misuse or unauthorised access

Boxley may refuse registration at its discretion.

3.2 Prohibited Uses

Customers must not misuse the Boxley platform, including but not limited to:

Attempting to disrupt or manipulate website or dashboard functions
Attempting to gain unauthorised benefits, credits, or services
Using automated tools, bots, or scripts to interact with Boxley systems

Such actions may result in immediate suspension or termination of the account.

3.3 Competitor Access

Competitors of Boxley may not register for or access the service without prior written permission.
Monitoring or analysing Boxley’s platform for competitive, benchmarking, or research purposes is strictly prohibited.

3.4 Acceptable Use Policy

The Customer must not use Boxley services to:

1. Send or store spam, unsolicited communications, or unlawful content

2. Upload, store, or transmit material that is offensive, defamatory, harmful, or illegal

3. Transmit viruses, malware, or malicious software

4. Interfere with or negatively affect Boxley systems or other customers

5. Attempt to bypass security features or gain unauthorised access to systems or data

Any breach may result in termination and legal action.

3.5 Account Limit

A Customer may only create one Boxley account unless Boxley provides written permission for additional accounts.
Duplicate or fraudulent registrations may be removed without notice.

3.6 Dashboard Functions

Through the “My Account” area, the Customer can:

View scans and received mail
Manage forwarding, shredding, or collection requests
Update personal and billing information
View invoices and renewals
Manage communication preferences

3.7 Enforcement & Suspension

Boxley reserves the right to warn, suspend, restrict, or permanently close a Customer’s account if they violate these terms.
Boxley may also remove content or data that breaches these conditions.

Boxley retains the right to claim damages arising from misuse.

4 No Legal Advice

4.1 Boxley Is Not a Law Firm

Boxley Mail Ltd is not a law firm and does not provide legal, financial, tax, or professional advisory services.
Neither Boxley nor its employees, partners, or agents are authorised or qualified to give legal advice.
No information provided by Boxley should be relied upon as legal or professional guidance.

4.2 Independent Legal Advice Recommended

If the Customer requires legal advice, assistance with company formation, compliance guidance, or any other professional service, Boxley strongly recommends seeking support from a qualified UK solicitor, accountant, or other regulated professional.

4.3 Informational Content Only

Any information on the Boxley website relating to business addresses, registered office services, director service addresses, or mail-handling regulations is provided for general informational purposes only.
Such content does not constitute legal advice and must not be used as a substitute for consultation with a qualified professional.

4.4 Template Documents

Any templates, examples, or downloadable documents made available by Boxley are provided purely as general reference materials.
They are intended:

As starting points for Customer use
To be adapted or reviewed by the Customer
To be validated against their specific legal or professional requirements

Boxley accepts no responsibility for how Customers use these documents.

5 Verification (KYC / AML Compliance)

5.1 Identity Verification Requirements

For all Boxley services — including virtual address services, registered office services, director service addresses, and mail-handling — the Customer must complete identity verification in accordance with UK Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

This requires the Customer to provide:

A valid government-issued photo ID
Proof of address
(For businesses) Proof of company authority, such as incorporation documents or evidence of authorised representation

Verification is completed by submitting the required documents through the Boxley dashboard.
The review process typically takes up to 72 working hours, although this may vary.
Boxley may request additional information or clarification if required.

The Customer can view their verification status in the dashboard under “My Account → Verification.”

5.2 Service Limitations Before Verification

Before verification is successfully completed:

Boxley may receive and securely store incoming mail addressed to the Customer
However, mail scanning, forwarding, opening, or disposal cannot be carried out
Access to certain features may remain restricted until full compliance checks are completed

This is required by UK law and cannot be bypassed.

5.3 Contract Formation Prior to Verification

A contract between the Customer and Boxley is considered complete when the service is purchased, not when verification is approved.

This means:

Fees for the selected service remain payable from the start date
Delays in verification do not pause or cancel billing
Verification must be completed to unlock the full functionality of the service

If the Customer fails or refuses verification, Boxley reserves the right to suspend or terminate the service in accordance with these Terms.

6 Authority, Address Use, Postal Secrecy & Legal Effects of Mail Delivery (Boxley Version)

6.1 Use of Boxley Addresses

A Customer may only use a Boxley address for purposes permitted under the service they have purchased:

Virtual Address / Personal Mailbox
May be used for receiving personal mail and general correspondence.
Not permitted for business registration or public records.
Business Address
May be used on websites, marketing materials, stationery, invoices, and general business correspondence.
Not permitted for Companies House or HMRC registrations unless the Customer has purchased a Registered Office service.
Registered Office / Director Service Address
May be used for official Companies House filings, HMRC records, and business registration purposes.

The Customer is solely responsible for ensuring that their use of the address complies with UK law, sector regulations, and any professional or licensing requirements.

Boxley accepts no liability for misuse of the address.

6.2 Address Use After Contract End

The Customer is strictly prohibited from using any Boxley address after their subscription ends.

If a Customer continues to use the address without authorisation, Boxley may charge:

£1,500 per month
for unauthorised continued use (not a penalty, but compensation for risk and administrative overhead).

Boxley may also notify service providers, authorities, or registrars that the address is no longer valid, and reserves the right to take further legal action.

6.3 Registered Office Address Rules

Where the Customer purchases a Registered Office or Director Service Address:

The address may be used as the official Companies House registered office
The Customer must comply with all UK statutory requirements for company records
The address must be removed immediately when the service ends

Unauthorised use after termination may incur the fee stated in §9.2.

6.4 Legal Compliance

The Customer must independently ensure they meet all legal, tax, licensing, and regulatory requirements associated with using a Boxley address, including:

HMRC rules
Companies House rules
Industry-specific regulations
Limitations on receiving certain categories of mail

Boxley does not provide legal advice (see §6).

6.5 Address Changes

Boxley reserves the right to change or relocate mailing addresses if required for operational, regulatory, or commercial reasons.

Where possible:

Customers will receive up to 3 months’ notice, or
At least 14 days’ notice in exceptional circumstances

The Customer must update their records accordingly.

6.6 Receiving Mail

Boxley will take reasonable steps to ensure mail addressed to the Customer is received, logged, and processed correctly at the address provided.

Boxley is not liable for:

Delays or errors caused by Royal Mail or third-party couriers
Lost or misdirected mail resulting from carrier error
Mail addressed incorrectly or without a Customer’s correct identifier

Before providing services, the Customer must sign any required mail-handling authority.

6.7 Mail Handling Authorisation

The Customer authorises Boxley to:

Receive mail on their behalf
Collect and transport mail from partner locations
Open and scan mail where the Customer has requested or authorised scanning
Forward, return, or dispose of mail as instructed
Issue forwarding requests with Royal Mail or courier services where necessary

Certain items may require in-person delivery and cannot be accepted by Boxley.

6.8 Limitations on Accepting Registered Mail or Items of Value

Boxley is not obliged to accept:

Registered or recorded delivery items
Cash, valuables, or items requiring payment on delivery
Parcels, unless the Customer has purchased a parcel-handling service

Acceptance is at Boxley’s discretion.

6.9 Avoiding Misrepresentation

The Customer must not suggest or imply that Boxley is:

Their physical office
Their place of business operations
Their employer, agent, or representative

Boxley provides a mail-handling address only.

Any misrepresentation is grounds for immediate termination.

6.10 Restrictions on Direct Mail Campaigns

The Customer must not use a Boxley address as a return address for mass mail-outs, marketing campaigns, or bulk posting without prior written approval from Boxley.

Additional handling charges will apply for unauthorised bulk mail.
Misuse will be treated as abuse of service.

6.11 Postal Secrecy

To provide scanning and mail-handling services, the Customer grants Boxley permission to:

Receive mail in their name
Open and scan mail (when authorised)
Process the contents for digital delivery

This constitutes a limited waiver of postal secrecy, strictly for service provision.

6.12 Legal Effect of Delivered Mail

When Boxley or a Boxley Partner receives mail on behalf of the Customer:

The mail is considered legally delivered to the Customer
Important deadlines may begin from the date Boxley receives the item

It is the Customer’s responsibility to check their digital mailbox regularly to avoid missed deadlines or additional storage fees.

Use and Scope of Service for Boxley Virtual Address Accounts

7.1 Mail-Handling Authority

Before Boxley can receive, scan, forward, or otherwise process mail on behalf of the Customer, the Customer must complete the required mail-handling authority and identity verification documents in accordance with UK postal regulations.

No Boxley services requiring mail opening or scanning may be performed until this authorisation is completed.

7.2 Service Activation

Once the Customer purchases a Boxley service:

The virtual address becomes active immediately
Boxley may begin receiving mail as soon as postal redirects or address updates take effect
Scanning and forwarding services begin only after verification is completed (see §8)

Postal redirects (Royal Mail Redirection or other carrier instructions) may take several days to become active.

7.3 Mail Receipt & Notifications

Boxley will receive mail addressed to the Customer at the subscribed address and notify the Customer by email or dashboard notification, unless notification settings have been changed.

Customers may then request:

Envelope scan
Full content scan (where legally permitted and authorised)
Forwarding
Destruction/shredding
Pickup (where supported)

7.4 Scanning of Letters

Content scans involve opening the item (if authorised) and digitally imaging interior pages.

Boxley does not open or scan parcels unless:

The Customer explicitly requests it, and
The contents do not breach safety or postal restrictions

The Customer acknowledges that scanning may not always capture 100% of a document if pages are damaged, stapled, glued, folded, or otherwise difficult to process.

7.5 Parcels, Oversized Mail & Restrictions

Parcels may only be received if the Customer’s subscription level includes parcel handling.

Boxley may classify an item as “oversized” if it exceeds practical handling size or weight for the site.
Oversized items may incur storage fees in accordance with Boxley’s price list.

Boxley may refuse:

Cash
High-value items
Dangerous goods
Items requiring payment on delivery

If Boxley accepts an item requiring payment, the Customer will be charged the payment amount plus handling fees.

7.6 Undeliverable Items

If Boxley cannot determine which Customer an item belongs to, or if the Customer’s account is suspended, closed, or unverified, Boxley may:

Return the item to the postal carrier
Mark it as undeliverable
Hold it temporarily pending clarification

7.7 Limits of Service Availability

Mail scanning generally occurs Monday–Friday, excluding UK public holidays.

Normal processing time is 24–48 hours from receipt of mail.
This may be extended if:

The item is unusually large
The document has many pages
Additional verification is required
The Customer has not provided required forwarding/customs information

Processing times are not guaranteed unless explicitly confirmed in writing.

7.8 Document Handling & Damage

Due to the nature of scanning, minor physical wear or damage to documents may occasionally occur.
Boxley may adjust or straighten documents to allow accurate scanning.

These actions do not entitle the Customer to compensation.

7.9 No Review of Content

Boxley does not examine, interpret, audit, or legally assess the contents of any mail or parcel.
Mail is handled strictly as instructed by the Customer.

7.10 Use of Third-Party Providers

Boxley may use subcontractors or partner locations to perform part or all of the mail-handling service.

The Customer authorises Boxley to share necessary data with such partners for the purpose of service delivery.

7.11 Service Refusal or Cancellation

Boxley may cancel or refuse a scanning, forwarding, or handling request if:

The item violates postal or safety regulations
The item contains prohibited goods
Forwarding information is incomplete
The Customer’s account is unverified or suspended

7.12 Digital Mail Storage

Scanned documents are stored in the Customer’s Boxley dashboard for 12 months, unless deleted earlier by the Customer.

Once a physical mail item is destroyed or forwarded, its digital copy may be automatically moved to trash and permanently deleted after 30 days.

7.13 Physical Mail Storage

Physical mail will be stored in accordance with the Customer’s subscription level.
Storage fees apply for extended or oversized storage as listed in the current price list.

7.14 Fraud, Misuse & Account Suspension

Boxley may suspend or terminate a Customer’s account if fraudulent or illegal use is suspected.
This includes:

Identity misuse
Receiving fraudulent mail
Using the address for illegal trading
Bypassing verification
Payment fraud

If Boxley receives complaints from authorities, postal operators, banks, or senders, Boxley may suspend the account while investigating.

The Customer may be required to provide:

Additional ID
Proof of legitimacy
Notarised documents

Failure to cooperate may result in immediate termination.

7.15 Cooperation With Law Enforcement

If Boxley receives lawful requests or notices from UK police, HMRC, Companies House, postal inspectors, or other regulatory bodies, Boxley may:

Share account information
Share mail-handling records
Suspend or terminate the account

Boxley complies with UK law enforcement and data protection obligations.

7.16 Fraud Penalties

If Boxley determines that the Customer has used the service for fraudulent or unlawful activity, Boxley may:

Immediately terminate the account
Suspend all related accounts
Charge an administrative fee of £800 (equivalent UK amount to the original €1,000)
Refuse future service

If the Customer later provides sufficient evidence proving lawful activity, Boxley may restore service and refund the fee at Boxley’s discretion.

8 Customer Obligations

8.1 Accuracy of Information

During registration and verification, the Customer must provide accurate and truthful personal information and declare whether they are:

A consumer, or
A business customer

All information provided must match the Customer’s identity documents.
The use of pseudonyms or false names is strictly prohibited.

Providing false information may result in immediate suspension or termination of service.

8.2 Updating of Customer Information

The Customer must ensure that all personal details, forwarding addresses, company contact details, and billing information remain current and accurate.

The Customer must promptly update Boxley if:

Their address changes
Their business details change
Their authorised users change
Their forwarding instructions change

Boxley is not responsible for service issues or misdelivery caused by outdated or incorrect information.

8.3 Account Security

The Customer is solely responsible for keeping their login details secure.

Boxley is not liable for loss, misuse, or unauthorised access resulting from:

Weak passwords
Shared login information
Unsecured devices

If unauthorised access is suspected, Boxley may temporarily suspend the account to prevent misuse.

8.4 Mail Handling Authorisation

By using Boxley’s services, the Customer authorises Boxley to:

Receive mail on their behalf
Sign for mail where permitted
Scan/open mail (where authorised)
Forward or destroy mail according to the Customer’s instructions

Once Boxley confirms receipt of an item, the Customer cannot refuse or dispute receipt of that item.

8.5 Reporting of Scanning Errors

If the Customer believes a scan is incomplete or incorrect, they must notify Boxley:

Within 7 days of receiving the scan (consumers)
Immediately upon receipt (business users)

If the Customer fails to report an issue within this period, the scan is deemed accepted.

8.6 Forwarding Mail Internationally

For international forwarding, the Customer must comply with all customs and import rules of the destination country.

The Customer must provide Boxley with:

The item description
The value of the contents
Any required customs or tax information

If the Customer does not provide proper customs information, Boxley may:

Classify the item using default customs descriptions
Decline to forward the item
Charge additional handling fees

The Customer is responsible for all duties, taxes, fees, or penalties charged by customs authorities.

8.7 Liability for Customs Delays

Boxley is not liable for delays, returns, seizures, or losses caused by:

Customs inspections
Regulatory restrictions
Local authorities or couriers

The Customer is responsible for understanding any international restrictions applicable to their forwarding destination.

8.8 Import Handling Fees

If Boxley is required to assist with customs import procedures, the Customer will be charged:

Any customs or carrier fees incurred
Additional handling fees as listed in the Boxley price list

If physical collection from a customs office is required, this service must be requested separately and will incur charges based on time and travel.

8.9 Insurance & Value Limits

Items forwarded by Boxley carry only the standard compensation included with the chosen courier.

Customers must request and pay for additional insurance prior to shipment.

Customers must not send, store, or deposit items valued above £100 in their Boxley mailbox without explicit agreement from Boxley.

8.10 Mail Destruction

If the Customer requests destruction of an item:

Boxley will destroy the item securely
Boxley is not liable for loss of contents following the Customer’s destruction request
Boxley is not liable if a destruction request was submitted incorrectly or in error
Once destroyed, items cannot be recovered

12 Business Address & Registered Office Services (Boxley Version)

9.1 Business Address Service

The Business Address service allows the Customer to use a Boxley address for:

· Marketing and promotional materials

· Websites and social media

· Email signatures, stationery, invoices and business cards

Restrictions:
The Business Address must not be used for:

· Companies House registration

· HMRC registration

· Director service address

· Incorporation or change-of-address filings

· Any other official or statutory registrations

To use the address for official purposes, the Customer must purchase the Registered Office service.

9.2 Registered Office Service

The Registered Office service allows the Customer to use the address as their company’s official address for:

· Companies House registration

· HMRC correspondence

· Director service address (where included in the package)

· Legal notices and statutory mail

The Customer is responsible for ensuring compliance with all UK company law and filing obligations.

9.3 Contract Term – Registered Office

The Registered Office service is provided on a 12-month minimum contract.

9.4 Advance Payment

The Customer must pay 12 months’ fees in advance for the Registered Office service.

No service will begin until full payment is received.
The Customer is responsible for all bank charges or currency conversion costs, where applicable.

9.5 Security Deposit

A security deposit equal to three (3) months of the Registered Office monthly fee is required.

The deposit:

· Is returned within 90 days after the contract ends

· Will be reduced if the Customer has outstanding invoices, misuse fines, or unpaid charges

· Does not release the Customer from contractual obligations or liability for damages

The Customer must provide valid bank details to receive the deposit refund.

9.6 Renewal & Termination

The Registered Office agreement:

Runs for 12 months from the start date

Automatically renews for further 12-month terms unless either party gives written notice at least 3 months before the renewal date

If the Customer chooses to stop using the service during the contract period, they may do so only if:

· All fees for the full 12-month term have been paid

· No Terms & Conditions have been breached

· All obligations related to the contract have been fulfilled

Boxley may terminate the service immediately if the Customer violates these Terms or engages in prohibited or unlawful activities.

9.7 Use of Address After Contract End

The Customer is strictly prohibited from using any Boxley address after the contract has ended.

If the Customer continues to use the Business Address or Registered Office address after termination, Boxley may charge:

£1,500 per month
for unauthorised use (to cover administrative risk, Companies House notifications, and address recovery actions).

Boxley also reserves the right to take legal action and notify Companies House, HMRC, and other authorities that the address is no longer valid.

9.8 Non-Transferability

The Business Address and Registered Office services are personal to the named Customer or company and cannot be transferred to another person or business without Boxley’s written approval.

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10 Prices and Fees

10.1 Pricing

All Boxley services are charged at the prices listed on the Boxley website or within the customer portal at the time the Customer places an order.

Prices:

Are shown in Pounds Sterling (GBP) unless stated otherwise
Exclude VAT and any other applicable taxes or charges
May include additional fees for forwarding, storage, oversize items, or optional services

If the Customer pays in a different currency, Boxley will apply the exchange rate in effect on the date of processing.

The current price list is available at:
www.boxleymail.co.uk/pricing

10.2 Business / Multi-User Accounts

Where a Customer maintains a business account with multiple users or company profiles, the account holder:

Is responsible for all fees associated with that account
Must ensure that all users comply with these Terms
Will be billed for all charges, regardless of how they allocate pricing internally

Boxley invoices the main account holder only.

10.3 Payment Obligations

The Customer must pay all agreed fees on time and ensure that payment methods remain valid and funded.

Failure to make payments may result in:

Suspension of services
Holding of incoming mail
Termination of the account
Additional administrative or recovery charges

10.4 Charges from Third-Party Use

The Customer is responsible for paying any fees incurred through:

Authorised use by permitted users
Unauthorised use by third parties, where such access occurred due to the Customer’s failure to secure their login details or account

Boxley is not liable for charges arising from compromised or misused accounts.

10.5 Price Adjustments

Boxley may revise its prices from time to time.
Customers will be notified of price changes in advance and within a reasonable notice period.

Continued use of the service after the effective date of a price change constitutes acceptance of the new fees.

10.6 Fee Structure

Fees are detailed in the Boxley Fee Schedule, which may be updated periodically.

Unless explicitly stated:

Fees are not prorated
Partial months of service are charged as full months
No refunds are given for unused periods, except where required by law

11 Advance Payments and Deposits (Boxley Version)

11.1 Advance Payments for Parcel Forwarding

Parcel forwarding normally requires the Customer to hold sufficient credit in their Boxley account.
Boxley may require advance payment or a deposit before forwarding items, depending on:

Courier costs
Parcel size or weight
International delivery fees
Customs or duty considerations

If adequate funds are not available, Boxley may place the forwarding request on hold until payment is made.

11.2 Advance Payment for Ongoing Service Requests

Boxley may require the Customer to make an advance payment if:

Their account balance is overdue
Their balance falls below £0
Their unpaid fees for the current month exceed a reasonable threshold (typically £50)

The Customer will be notified by email and/or dashboard notification.

Until payment is received, Boxley may temporarily suspend:

Parcel forwarding
Scanning
Address services
Other paid features

11.3 Valid Payment Methods

Advance payments and deposits are only considered valid when made through:

Bank transfer
3D Secure credit or debit card payments
Verified PayPal payments

Payments initiated but not confirmed will not activate services.

11.4 Deposits for Registered Office Services

Where the Customer purchases the Registered Office or Director Service Address service:

A refundable security deposit equal to three (3) months of fees is required
The deposit covers potential unpaid fees, misuse penalties, mail-handling costs, or administrative charges
The deposit does not replace the Customer’s obligation to pay ongoing fees

Boxley will return the deposit within 90 days after the service ends, provided:

All outstanding invoices are paid
No violations of these Terms have occurred
No misuse or unauthorised address usage has been recorded

The Customer must supply valid bank details for the refund.

11.5 Suspension for Non-Payment

If the Customer fails to make required advance payments or maintain a sufficient balance, Boxley may:

Pause mail scanning
Suspend forwarding
Hold incoming parcels or letters
Suspend the mailbox or account
Terminate the service entirely if non-payment continues

Boxley accepts no liability for loss, delay, or return of items due to non-payment.

11.6 Liability for Payment of Third-Party Charges

The Customer is responsible for all charges arising from:

Courier fees
Customs duties
VAT or import taxes
Handling charges
Return-to-sender costs

If Boxley pays any of these costs on the Customer’s behalf, the Customer must reimburse Boxley immediately.

11.7 Application of Payments

If the Customer makes a partial payment, Boxley may apply the amount received in the following order:

1. Outstanding Boxley service fees

2. Handling or administration fees

3. Government fees, taxes, or duties (if applicable)

4. Courier or third-party charges

This ensures continuity of service and compliance.

11.8 No Corporate Entity Services

Boxley does not incorporate companies, act as corporate officers, or hold legal ownership or control of companies on behalf of Customers.
Therefore, all sections from the original Clevver terms relating to:

Company incorporation
Entity ownership
Transfer of corporate management
Corporate nominee services

are not applicable to Boxley and intentionally omitted.

Boxley solely provides virtual address and mail-handling services.

11 Terms of Payment and Payment Delays (Boxley Version)

11.1 Accepted Payment Methods

Boxley accepts the following payment methods:

Credit or debit card (3D Secure where applicable)
Bank transfer
PayPal

Cash payments are not accepted, as Boxley does not operate walk-in physical locations.

11.2 Automatic Billing for Subscriptions

If the Customer’s default payment method is a credit or debit card:

Subscription fees will normally be charged on the 1st of each month
Unpaid invoices may be reattempted at any time
If a payment fails, access to paid services may be restricted automatically until the balance is settled

The Customer may be required to provide proof of identity or proof of card ownership if payment irregularities occur.

11.3 No Interest on Balances

Boxley does not pay interest on any credit balances or deposits held on behalf of the Customer.

11.4 Invoice Payment Terms

If the Customer is billed by invoice rather than automatic card payment:

All invoices must be paid by the 10th of each month
Failure to pay may result in temporary suspension of the Customer’s services

11.5 Electronic Invoices

All invoices are generated electronically and made available within the Boxley dashboard.
Customers are responsible for reviewing their invoices regularly.

11.6 Business Customer Default

Business Customers are considered in default if payment is not received within 14 days of invoice issuance, even if no reminder is sent.

11.7 Payment Receipt & Chargeback Costs

Payment is considered received only when funds clear into Boxley’s bank account.

The Customer must pay all costs arising from:

Chargebacks
Failed transactions
Incorrect bank information
Insufficient funds

A standard handling fee may apply to PayPal payments or failed transactions, as listed in the Boxley Price List.

11.8 Service Suspension for Non-Payment

Boxley may suspend any or all services if payment is late, including:

Mail scanning
Mail forwarding
Access to business address or registered office services
Visibility of incoming items within the dashboard

Boxley may also terminate the agreement if the account remains overdue.

11.9 Removal of Services for Persistent Non-Payment

If the account remains unpaid after repeated reminders, Boxley may:

Suspend or close the Customer’s account
Remove access to mail-handling services
Notify relevant parties (e.g., Companies House) that the Registered Office is no longer valid
Return or reject further mail

Boxley is not liable for any losses arising from such removal of services.

11.10 Verification of Payment Methods

Boxley may request evidence of card ownership or identity to prevent fraud.
If acceptable proof is provided, services may be reinstated.

If the Customer refuses or fails to provide requested documentation:

The account may be permanently closed
Boxley may refund any remaining balance, minus outstanding charges and fees
Refunds will be made at Boxley’s discretion

11.11 Interest on Overdue Balances

Overdue balances may incur interest at:

1% per month, or
The maximum rate permitted under UK law,

whichever is lower.

Monthly subscription fees continue to accrue even during service suspension.

Upon termination (by either party), the Customer must pay all outstanding charges.

11.12 Use of Stored Payment Methods

Boxley reserves the right to charge any valid payment method stored on the Customer’s account to recover unpaid balances.

The Customer is responsible for ensuring their payment method is active and has adequate funds.

11.13 Use of Debt Collection Services

Boxley may instruct licensed UK debt-collection agencies to recover overdue amounts.

Any additional costs incurred may be added to the Customer’s outstanding balance where lawful.

11.14 Unauthorised Chargebacks

If the Customer initiates a chargeback without prior written notice to Boxley:

Any fees charged to Boxley by the payment provider may be passed on to the Customer
An additional handling fee of £40 may be applied (equivalent to the original €50 fee)

Chargebacks made in bad faith or fraudulently may result in immediate account termination.

§ 19 Contract Term and Termination (Boxley Version)

12.1 Contract Duration

A Boxley service contract begins when the Customer receives the confirmation email.

Contract types:

Monthly services (e.g., virtual address, personal mailbox):
Minimum term of 1 month, renewing automatically each month unless terminated.
Annual services (e.g., Registered Office, Business Address):
Minimum term of 12 months, renewing automatically for further 12-month periods unless properly terminated.

12.2 Termination by the Customer

Monthly Contracts:
The Customer may terminate a monthly contract by giving 14 days’ notice before the end of the current billing month.
Termination must be submitted:

Through the Boxley dashboard, or
In writing to support@boxleymail.co.uk

Annual Contracts (Registered Office / Business Address):
The Customer must provide 3 months’ written notice before the renewal date to prevent automatic renewal.

Termination before the end of the contracted period does not entitle the Customer to a refund unless Boxley fails to provide the service in a material way.

The Customer must stop using the Boxley address immediately at the end of the contract term.

Continued use of the address after termination may result in:

Additional charges (see 19.7)
Notification to Companies House or HMRC (for Registered Office addresses)

12.3 Termination of Individual Mailboxes

Each mailbox or address subscription is treated as a separate contract.

The Customer must specify whether they wish to:

Terminate a single mailbox, or
Terminate their entire Boxley account

12.4 Customer-Controlled Termination

The Customer may delete a mailbox directly in their Boxley dashboard.
This action:

Immediately terminates that mailbox subscription
Does not require customer support involvement

12.5 Conditions for Termination

A termination request can only be completed when:

No further Boxley services are active or pending
All outstanding invoices are paid
All forwarding/storage fees are settled

Boxley may refuse termination if the account contains unpaid balances.

12.6 Deletion of Digital Mail

Deleting a mailbox in the dashboard automatically deletes:

All digital scans
All related metadata
All stored digital records associated with that mailbox

Once deleted, this data cannot be recovered.

12.7 Physical Mail Remaining After Termination

The Customer must instruct Boxley what to do with any physical mail stored at Boxley during the termination process.

If the Customer does not provide instructions within 4 weeks after termination:

Boxley may securely destroy all remaining items
No compensation will be provided

This is necessary to comply with storage, security, and GDPR obligations.

12.8 Termination for Breach

Boxley may terminate or suspend an account immediately if the Customer:

Fails to pay invoices
Uses the address unlawfully or for fraud
Misuses Boxley services or technology
Violates the Terms & Conditions
Provides false identity or verification details

Free or trial services may be terminated at any time without notice.

12.9 Right to Immediate (Extraordinary) Termination

Boxley may terminate the contract without notice if:

Two or more invoices remain unpaid
The Customer seriously breaches these Terms and does not correct the breach within a reasonable period
The Customer becomes insolvent
There is reasonable suspicion of fraudulent, abusive, or illegal use of Boxley services
The Registered Office address is used unlawfully or misleadingly

12.10 Customer Data Responsibility

It is the Customer’s responsibility to download or secure any digital documents or data before termination.

After termination or mailbox deletion:

Digital data is permanently deleted
Physical mail may be destroyed if no instructions are provided
Boxley is not liable for loss of data after contract closure

13 Cessation of Service (Boxley Version)

131 Right to Cease Services

Boxley may suspend or permanently cease providing services to the Customer if:

1. The Customer breaches these Terms, including misuse of the address, non-payment, or failure to comply with verification requirements.

2. Boxley reasonably believes the Customer is using the service for unlawful, fraudulent, or harmful purposes, or for activities not disclosed during registration.

3. The Customer provides false, incomplete, or misleading information, including identity details or company documentation.

4. Legal or regulatory action is initiated against the Customer which may affect Boxley’s ability to provide services (e.g., fraud investigation, court order, insolvency).

5. Using the Boxley address poses reputational, regulatory, or security risks to Boxley, its partners, or other customers.

13.2 Termination Without Liability

If Boxley ceases service under clause 20.1, the contract may be treated as terminated immediately.
Boxley shall not be liable for:

Loss of mail
Loss of service
Costs incurred by the Customer
Business or financial impact

Outstanding balances remain payable.

13.3 Discretionary Cessation of Service

Boxley may also choose to end a service for operational or commercial reasons by giving the Customer 45 days’ written notice.

If Boxley closes a mail location or partner hub, Customers will be given reasonable notice and guidance to transfer to an alternative address if available.

13.4 Immediate Cessation for Serious Breach

Boxley may cease services immediately and without notice if:

The Customer engages in fraudulent or illegal use of the service
The Customer repeatedly violates these Terms
The Customer misuses the address for scams, impersonation, fake companies, or prohibited activities
The Customer attempts to bypass verification or AML checks
Boxley is legally compelled to stop providing the service

In such cases, Boxley may also notify:

Royal Mail
Companies House
HMRC
Law enforcement
Relevant regulators or authorities

where required.

13.5 Post-Termination Obligations

Following cessation of service:

1. Mail Handling
Boxley may continue to receive some mail due to postal delays. Boxley may hold, return, or destroy such mail at its discretion.

2. Regulatory Duties
If Boxley has outstanding legal or compliance obligations, Boxley may temporarily continue minimal services solely to meet those obligations (e.g., returning official mail).
Boxley may charge fees for such additional work.

3. Customer Responsibility
The Customer remains responsible for all outstanding fees, misuse penalties, or legal consequences arising before termination.

14 Compensation and Right of Retention (Boxley Version)

14.1 Set-Off (Offsetting Payments)

The Customer may only offset (set off) amounts owed to Boxley with a counterclaim if:

The counterclaim has been legally confirmed by a UK court,
The counterclaim is undisputed by Boxley, or
The counterclaim arises directly from the same contractual relationship.

General or unrelated claims may not be set off against fees owed to Boxley.

14.2 Right of Retention

The Customer may only exercise a right of retention (the right to withhold payment) if the claim being asserted:

Arises from the same contract, and
Directly relates to the service for which payment is being withheld.

Customers may not withhold payment based on unrelated complaints, disputes, or external claims.

15 Cancellation Policy

This cancellation policy applies only to Customers who are “consumers” under UK law, meaning individuals using the service for personal purposes and not for business use.

Business customers do not have a statutory right to cancel.

15.1 Right to Cancel

Consumers have the right to cancel their Boxley contract within 14 days of the contract start date without giving any reason.

The cancellation period begins on the date the Customer receives the confirmation email stating that the contract has begun.

15.2 How to Exercise the Right to Cancel

To cancel, the Customer must notify Boxley clearly by email or post:

Boxley Mail Services Ltd
Email: hello@boxleymail.co.uk
(Postal address only if required for correspondence)

A clear statement is required (e.g., “I hereby cancel my contract”), but no specific format is mandated.
A model cancellation form may be provided, but its use is optional.

To meet the cancellation deadline, the Customer must send the cancellation request before the 14-day period expires.

15.3 Effects of Cancellation

If the Customer cancels within the 14-day cooling-off period:

Boxley will refund all payments received for the service
The refund will be issued within 14 days from the date the cancellation notice is received
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed
No fees will be charged for the refund

15.4 Services Already Performed During the Cooling-Off Period

By starting use of the service before the 14-day cooling-off period ends, the Customer acknowledges:

They may be charged for services already provided
If mail has been received, scanned, stored, or forwarded, Boxley may deduct reasonable charges from the refund
If the full service has been completed before cancellation, the right to cancel may no longer apply

This is in accordance with the UK Consumer Contracts Regulations.

16 Guarantees and Warranties (Boxley Version)

16.1 No Warranty for Uninterrupted or Error-Free Service

Boxley and its service providers do not guarantee or warrant that:

a) The service will always be available, uninterrupted, secure, or free from errors, delays, or failures.
b) The service will always meet the Customer’s requirements or expectations.
c) Any data stored or displayed within the Customer’s dashboard will always be accurate, complete, or reliably updated.
d) The quality of services, digital scans, mail forwarding, website functionality, or any materials provided will always meet the Customer’s expectations.
e) Any faults, defects, or technical issues will be corrected immediately or at all.
f) The service, servers, systems, or communication channels will be free of viruses, malware, or harmful components (although Boxley takes reasonable precautions).

Virtual address and mail-handling services inherently rely on third parties (postal carriers, couriers, partners, software providers), and Boxley cannot guarantee their performance.

16.2 Internet, Network, and Communication Limitations

Boxley’s services rely on internet connectivity, third-party networks, and electronic communication systems.

Therefore, Boxley is not responsible or liable for:

Delays or failures caused by postal services, couriers, or digital networks
Issues resulting from internet congestion, downtime, or regional outages
Loss, misdelivery, scanning errors, or delays caused by technical faults
Any damage or delay arising from factors outside Boxley’s reasonable control

These limitations form a normal part of using online and mail-based services.

17 Liability

17.1 Unlimited Liability Where Required by Law

Boxley does not exclude or limit liability where it would be unlawful to do so.
Boxley is fully liable for:

Death or personal injury caused by Boxley’s negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded under UK law, including applicable product liability regulations

17.2 Limited Liability for Business Losses and Service Errors

For all other matters, Boxley’s liability is limited as follows:

a) For minor negligence, Boxley is only liable for breaches of essential contractual obligations (also known as “cardinal duties”).
These are obligations necessary for providing the service and which the Customer can reasonably rely upon.

b) In such cases, Boxley’s liability is limited to the foreseeable and typical loss at the time the contract was entered into.

c) Boxley is not liable for indirect or consequential losses, including but not limited to:

Loss of business
Loss of profits or revenue
Loss of data
Business interruption
Reputational damage
Loss resulting from postal delays, courier errors, or third-party failures

d) These limitations also apply where Boxley uses subcontractors, partners, or third-party service providers.

17.3 No Liability for Uncontrollable Events

Boxley is not liable for delays, failures, or damages resulting from:

Royal Mail, courier services, or third-party carriers
Internet or network failures
Power outages
Force majeure events (e.g., fire, flood, strikes, natural disasters)
Compliance checks, legal holds, or regulatory restrictions
Suspension of service due to non-payment or failure to verify identity

17.4 No Liability for Customer Misuse

Boxley is not liable for issues arising from:

Incorrect address usage by the Customer
Illegal or fraudulent activities connected to the Customer
Incorrect instructions or missing forwarding/scanning instructions
Customer failure to check their mailbox or dashboard
Customer failure to update their contact or payment information

17.5 Extension to Staff and Agents

Where Boxley’s liability is limited or excluded, those same protections apply to:

Directors
Employees
Contractors
Agents
Partner service providers

18 Responsibility for Illegal Activities

18.1 Prohibited Use of Boxley Services

The Customer must not use any Boxley service, address, or mailbox for illegal, fraudulent, harmful, or prohibited activities.
Boxley will not accept, store, scan, forward, or handle any item that violates:

UK criminal and civil law
Royal Mail and courier prohibited-goods lists
UK customs, import, and export regulations
Health and safety standards
Anti-fraud and anti-money-laundering legislation

If Boxley becomes aware that an item or activity is illegal or restricted, Boxley may:

refuse or stop handling the item,
return it to sender,
allow authorities to seize it,
suspend or terminate the Customer’s account, and/or
report the activity to law enforcement or regulatory bodies.

Any legal or administrative costs incurred by Boxley due to the Customer’s unlawful actions will be charged to the Customer.

18.2 Prohibited Items

The Customer is strictly prohibited from receiving or storing illegal, dangerous, or restricted goods at any Boxley address.
The Customer is fully responsible for ensuring third parties do not send such items to their Boxley mailbox.

The following items must not be received, scanned, forwarded, or stored, and may be destroyed, returned, or seized if discovered:

Cash, coins, currency, banknotes, or monetary instruments
Bonds, stamps, money orders, or tradeable financial securities
Precious metals and stones (including raw gold or platinum, ingots, unset gems)
Hazardous, toxic, or chemical materials
Human remains or body parts
Fireworks, explosives, or pyrotechnics
Illegal drugs, controlled substances, or drug paraphernalia
Cannabis or cannabis-derived products (including “medical marijuana”)
Alcoholic beverages
Firearms, ammunition, or weapon components
Perishable or temperature-controlled goods
Live animals or biological specimens
Prescription medicines or pharmaceuticals (unless permitted by UK law and courier conditions)
Tobacco or vaping products
Counterfeit goods or fake branded items
Any item whose handling, storage, or transportation is prohibited by UK law or courier policies

Even if such items are accepted unintentionally, Boxley will not forward them.
The Customer must arrange personal collection where legally permitted.

18.3 Compliance With All Applicable Laws

The Customer agrees that all use of Boxley services will comply with:

UK postal regulations
Royal Mail and major courier rules
UK customs and import/export law
All laws of the country of origin and destination for forwarded items

The Customer is solely responsible for ensuring their actions and shipments comply with all relevant laws and regulations.

19 Data Privacy

Boxley is committed to protecting the Customer’s personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

All information relating to how Boxley collects, processes, stores, and protects personal data is set out in our Privacy Policy.

The Privacy Policy explains:

What personal data we collect
How and why we process that data
How long data is retained
Your rights under GDPR (e.g., access, deletion, correction, portability)
How to contact our Data Protection Officer
How Boxley handles data for verification, identity checks, and mail-handling services

The full Privacy Policy is available at:

https://www.boxleymail.co.uk/privacy-policy
(URL can be updated when your policy is ready.)

The Customer agrees to the processing of their personal data as described in the Privacy Policy, which forms an integral part of these Terms & Conditions.

20 Changes to These Terms and Conditions

Boxley may update or amend these Terms and Conditions from time to time.
Any changes will be communicated to the Customer electronically at least 14 days before they take effect.

If the Customer does not object to the proposed changes before the effective date, the Customer will be deemed to have accepted the updated Terms.

Boxley will clearly inform the Customer of this approval-by-silence rule in the notification.

If the Customer objects to the changes, Boxley may, where reasonable, terminate

21.2 Jurisdiction for Business Customers

If the Customer is a business, company, partnership, or other non-consumer entity, the exclusive place of jurisdiction for all disputes arising from this contract shall be the courts of England and Wales.

This also applies if:

The Customer has no general place of jurisdiction in the UK, or
Their place of residence or business cannot be determined at the time legal action is filed.

21.3 Place of Performance

Unless otherwise agreed, the place of performance for all obligations arising from this contract is the registered office of Boxley Mail Services Ltd.

Terms and Conditions

Company

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